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Export Manager

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  • June 12, 2017

ICS is looking for a CRM Consultant who can work with clients and prospects to help with discovery, solution architecture, design and development, testing, training and go live. Candidate should be very comfortable presenting in front of the client and identifying how a business problem may be resolved with CRM and other supporting applications.

Must Have Skills:

  • Bachelor’s degree or equivalent
  • Candidates must have 5-10 years of relevant working experience which includes:
    • Sales, Marketing, and Customer Service Business Process Experience
    • Solid background in SAAS CRM functionality and benefits
    • Analyzing front office processes (sales, marketing and customer service) to identify opportunities for improvement
    • Gathering and understand client system requirements for CRM software selections
    • Performing gap analysis between package delivered functionality and client’s requirements
    • Mapping client requirements with CRM application functionality and identifying creative work-arounds when necessary or customizations/custom development
    • Training client personnel on the usage and administration of CRM applications
    • Developing data conversion, mapping and import strategies
    • Developing high level project work plans
    • Managing individual and team budgets and scope of work
    • Leading client meetings or facilitated strategy sessions
    • Fundamental database design understanding in areas such as cardinality and normalization
    • Experience with integrations and data conversions for CRMs using Web Services

Preferred Skills:

  • Knowledge of other CRM platforms
  • Knowledge and/or experience in Office Technologies
  • Prior consulting experience in a consulting firm or professional services firm

Professional Skills:

  • Excellent written and verbal communication skills
  • Ability to work with Executives
  • Strong presentation skills
  • Self-motivated with a proven ability to work well in a remote environment
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